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Zoom: Frequently asked questions
Zoom: Frequently asked questions
How can I troubleshoot How to log onto zoom
my camera not working?
on a browser using the app
Mac
Check to make sure there aren’t any Visit www.zoom.us Open the
other programs or apps using a Click join a meeting (top right application
camera (such as facetime, photo hand corner) Click join a
booth) Enter meeting ID meeting
Restart your computer Enter password Enter meeting
If the camera still does not work in ID
Zoom, check to see if the camera Enter
works with facetime or photo booth password
If the camera is not working for these Windows
apps, contact apple support Check to make sure there aren’t any
If it works in these apps, uninstall other programs using a camera
Zoom and reinstall Restart your computer
If that does not work please contact If that does not work please contact
recreation@burlington.org for recreation@burlington.org for
troubleshooting help troubleshooting help
frequently asked questions
frequently asked questions
Where to find your zoom meeting ID and password
The meeting ID and password are located either in the email sent to you or on your receipt. If you are
unable to locate the meeting ID and password please contact recreation@burlington.org.
Do you need an account to access zoom?
No, you do not need to create an account to access a zoom class or meeting.
How to change the view
To change the view on a tablet or phone, there will be dots on the bottom of the screen. Click on these
dots to scroll through the pages and change the layout of videos. If you are using a PC, there will be a view
changer on the top right corner.
How to join with computer audio
Once you enter the meeting you should be prompted with the option to use computer audio. Your
computer must have a built in microphone or plugged in headphones with a microphone.
Why can people not hear me?
Instructors may choose to mute all participants which would restrict you from being heard by other
participants. If your instructor has not muted you, please look to see if you have clicked the microphone
off by looking at the microphone icon in the bottom of your screen.
