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Figure 9: Use-Case Exploration Canvas (source: QUT Design Lab)
A. The Problem Space
i) Persona – The identified person/profile
ii) Goal – What is your persona trying to achieve?
iii) Pains – What are the problems and challenges they encounter?
iv) Gains – What would make it easier for them?
B. The Solution Space
v) Product/Service–What kind of product or service can we create that would
facilitate the gains?
vi) Resources–What kind of information, data, infrastructure, technology, etc.
could Government provide to allow us to deliver this product or service (in
a better way)?
vii) Role–What would be our role as a government team or as individual citizens
in delivering this product or service together with others?
viii) Stakeholders – Who are the stakeholders of our project? Who else should
be involved and for which purpose?
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