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support creativity. Meanwhile, from the services aspect in a website, the enhancement

can be increased with the Core Effect Circle (Russell, 2003), where the website should
be directed towards the positive affect of the circle like pleasant foreground, people

excited by the information instead of the negative affect which is dull and monotonous.
The Kano model of User Satisfaction can be used to garner the user’s satisfaction in

using the web services like an increase in personalization, visible search tools, good

error feedback, and a reduction in processing delay of the complex language and
image complexity.

In conclusion, every citizen interface, application and interactivity should have these

features:

a. Easy to understand and learn

b. Error tolerant

c. Flexible and adaptable
d. Appropriate and effective for the task

e. Powerful and efficient
f. Inexpensive

g. Portable

h. Compatible
i. Intelligent

j. Support social and group interactions
k. Trustworthy (secure, private, safe and reliable)

l. Information centered
m. Pleasant to use

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