Page 14 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

SUMMARY

In this chapter we have studied on the following:

1. The need to improve quality system
2. Tools for improving quality performance
3. Plan-Do-Study-Act (PDSA) cycle

4. Brain storming technique

REFERENCES

1. Foster, S.T. 2005. Managing Quality: An Integrative Approach, 3 Ed. USA, Pearson
rd
Education International.

2. Goetsch, D.L. and Davis, S.B. (2006), Quality Management – Introduction to Total
th
quality Management for Production, Processing and Services, 5 Edition, ISBN: 0-13-
197134-4, 814 pp, Pearson Education.

KKTM Kuantan 13 DMQ 30262