Page 15 - MODULE QUALITY TOOLS DMQ 30262
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DMQ 30262
CHAPTER 2 :
ISHIKAWA’S BASIC SEVEN TOOLS OF QUALITY
INTRODUCTION
This chapter focuses on the Ishikawa’s basic seven tools of quality, which comprises of
flowcharts, check sheets, histograms, scatter diagrams, control charts, cause and effect
diagram, and Pareto charts. The chapter provides an excellent discussion on the basic
seven tools commonly used in improving product/service quality.
LEARNING OUTCOMES
At the end of this chapter, student should be able to :
6. Understand the concepts of the basic seven tools for quality improvement.
7. Understanding the applications of the basic seven tools.
8. Equip with the knowledge on how to use the basic seven tools.
2.1 INTRODUCTION TO QUALITY TOOLS
This chapter will explains the most widely used total quality tools and their
applications, provides some insights and to make the task easy enough for everyone.
Their use will ensure better decision-making, better solutions to problems, and even
improvement of productivity and products and services.
Total quality tools shall enable today’s employees, whether they are engineers,
technologists, production workers, managers, or office staff, to do their jobs. Virtually
no one can function in an organization that has embraced total quality without using
some or all of these tools. They are tools for collecting and displaying information in
ways to help the human brain grasp thoughts and ideas. When thoughts and ideas
are applied to physical processes, the processes yield better results. When applied to
problem solving or decision-making, better solutions and decisions are developed.
The seven tools discussed in this chapter represent those generally accepted as the
basic total quality tools.
KKTM Kuantan 14 DMQ 30262
