Page 12 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

up meeting a few days later. After group members have had time to think
things over, they may have second thoughts. Last-chance meetings give

employees an opportunity to voice their second thoughts.

1.5.2 GROUP SHIFT

It is the phenomenon that exists when group members exaggerate their
initial position hoping that the eventual decision will be what they really want.

If group members get together prior to a meeting and decide to take an
overly risky or unduly conservative view, this can be difficult to surmount.
Managers can help minimize the effects of group shift by discouraging

reinforcement of initial points of view and by assigning group members to
serve as devil's advocates.

1.5.3 NOMINAL GROUP TECHNIQUE

The nominal group technique (NGT) is a sophisticated form of brainstorming

involving five steps (see Figure 4). In the first step, the manager states the
problem and provides clarification if necessary to make sure all group
members understand. In the second step, each group member silently

records his or her ideas. At this point, there is no discussion among group
members. This strategy promotes free and open thinking unimpeded by
judgmental comments or peer pressure.

In the third step, the ideas of individual members are made public by asking
each member to share one idea with the group. The ideas are recorded on a

marker board or flipchart. The process is repeated until all ideas have been
recorded. Each idea is numbered. There is no discussion among group

members during this step. Taking the ideas one at a time from group
members ensures a mix of recorded ideas, making it more difficult for
members to recall what ideas belong to which individual.

KKTM Kuantan 11 DMQ 30262