Page 79 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

maximize the time and reduce the defect or the scrap and rework. This factory
supplies the cable ties.

DEFINE

The first phase of a Six Sigma process to improvement project, known as "Define".
In the define step, we choose a defects problems area. Data from complaints, the reject rate,

waste, inventory control, down time, or cost is used to select defects problem area.

Defects, if found during initial phases of a process, are less expensive to fix. If found

during a quality inspection, become a little more expensive, and if found by a customer, may
have an enormous negative outcome due to expense to fix and may have an everlasting
poor customer opinions of the product or services.

Defining what a defect is to our customer is not easy either. We need to first
communicate with the customer through focus groups, surveys, or other voice of the

customer tools.

Besides the defect problems we define that, the cost also related to the activity of any
hindrance in production or process approaches, quality planning, quality function deployment,

and or complete quality enhancement issues falling into a category of value adding activities.
Most parts of a Six Sigma program is to prevent various types of costs from raising.

These costs may include the cost of insuring a quality product using a QA, (Quality

Assurance) department to implement activities such as SPC, (statistical process control),
quality inspections, gauge repeatability and reproducibility.

It's sometimes easy, other times difficult, to quantify the cost of poor quality that is

being produced by the process. The problems of scrap and rework are being less the
producing of the quality and quantity. If excess hours are being spent by employees
performing manual and redundant activities quantity, it just needs to give business leaders

an order of magnitude guesstimate of the project savings.

The step of defines also include the CTQ (Critical to Quality), that are the key
measurable characteristics of a product or process whose performance standards or
specification limits must be met in order to satisfy the customer. They align improvement or

design efforts with customer requirements. CTQ represent the product or service
characteristics that are defined by the customer (internal or external). The factors that
produce the quality of products are the labor attitude (discipline), the maintenance of the

machine and may include the upper and lower specification limits or any other factors related
KKTM Kuantan 78 DMQ 30262