Page 94 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

CHAPTER 6 :

ROLE OF TOP MANAGEMENT IN TOOL DEPLOYMENT

INTRODUCTION

This chapter focuses on the management role’s in quality tool deployment. The chapter

provides an excellent discussion on the importance of mangement role’s in making sure the
quality tools learned earlier chapters are well implemented.

LEARNING Outcoes

At the end of this chapter, student should be able to :

1. Understand the management tool deployment.
2. Know importance of the management involvement in ensuring quality products or

services.
3. Equip the knowledge on what is the management’s responsible on the workers.

6.1 INTRODUCTION

Management’s role is changing from one of directing to one of facilitating. Since the
Industrial Revolution, management has supplied the place of work, the machinery
and tools, and the work instructions. The concept has been that management knows

what the job is and needs only to hire muscle power to get accomplished. The
workers were there only because management could get the job done without their

labour.

At that time, workers were hired only to get the job done and were not expected to

think about doing things differently but simply to follow the boss’s orders. Work was
typically divided into small tasks that required minimal training, with little or no
understanding on the part of labourers as to how their contribution fit into the whole

job.

KKTM Kuantan 93 DMQ 30262