Page 89 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

5.3.5 How to Apply Eight Disciplines of Problem Solving (8D)

The 8D process alternates inductive and deductive problem solving tools to relentlessly move

forward toward a solution. The Quality-One approach uses a core team of three individuals for
inductive activities with data driven tools and then a larger Subject Matter Expert (SME) group
for the deductive activities through brainstorming, data-gathering and experimentation.

D0: Prepare and Plan for the 8D

Proper planning will always translate to a better start. Thus, before 8D analysis begins, it is
always a good idea to ask an expert first for their impressions. After receiving feedback, the

following criterion should be applied prior to forming a team:

Collect information on the symptoms

Use a Symptoms Checklist to ask the correct questions

Identify the need for an Emergency Response Action (ERA), which protects the customer from
further exposure to the undesired symptoms

D1: Form a Team

A Cross Functional Team (CFT) is made up of members from many disciplines. Quality-One

takes this principle one step further by having two levels of CFT:

 A Core Team uses data-driven approaches (Inductive or Convergent Techniques)
o The Core Team Structure should involve three people on the respective
subjects: product, process and data

 SME Team comprised of members who brainstorm, study and observe (Deductive or
Divergent Techniques)

o Additional Subject Matter Experts are brought in at various times to assist with
brainstorming, data collection and analysis
Teams require proper preparation. Setting the ground rules is paramount. Implementation of

disciplines like checklists, forms and techniques will ensure steady progress. 8D must always
have two key members: a Leader and a Champion / Sponsor:

 The Leader is the person who knows the 8D process and can lead the team through it
(although not always the most knowledgeable about the problem being studied)

 The Champion or Sponsor is the one person who can affect change by agreeing with
the findings and can provide final approval on such changes

D2: Describe the Problem
KKTM Kuantan 88 DMQ 30262