Page 93 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

SUMMARY

In this chapter we have studied the basic lessons on:

1. Problem solving method and also some example on how to apply the methods.
2. Besides that, this chapter also help student to implement the correct problem solving

techniques in order to solving a problem.

REFERENCES

1. Foster, S.T. 2005. Managing Quality: An Integrative Approach, 3 Ed. USA, Pearson
rd
Education International.
2. Goetsch, D.L. 2003. Introduction to Total Quality Management for Production,
Processing, and Services, 4 edition. New Jersey, Pearson Education International.
th

KKTM Kuantan 92 DMQ 30262