Page 97 - 100 - HR Management Manual

HR202 – Training System
Result Statement:
Position with overall accountability:
Participating Positions:
Overview of Training:
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To assure all LVH staff members know EXACTLY WHAT is
expected of them, know EXACTLY HOW to accomplish it, and
has COMPLETE COMPETENCE of each responsibility of their
position. Upon completion every staff member confidently and
happily agrees to complete the duties of their position.
VP of Recruiting
All Direct Supervisors (Owner, ED, D of A, DMS, Dept. Heads)
We use a system of four steps for each procedure doing them
one-at-a-time so that it’s easy. It also develops confidence for
the trainee in that they are 100% comfortable on each thing
trained before moving onto the next procedure. It also assures
that they can and will do the procedure IMMEDIATELY after
trained….and they WANT to.
Each of the four steps within each procedure must be complete
before moving onto the next one. For example: An employee
must have fully READ the procedure before they ANSWER any
questions or DEMONSTRATE it.
The four steps are “RADS” (and in this order):
1. READ: The employee must read the procedure on their
own prior to starting the training session. They must read it
and understand it as best as they can before meeting with
the trainer.
2. ANSWER: The trainer will go through a series of questions
the trainee will answer to be sure the trainee fully
understands and agrees with what they read.
3. DEMONSTRATE/DRILL: The trainee practices or
demonstrates they can DO the procedure as written
independently. The trainer watches this demonstration
until he/she is confident the trainee can and will do it this
way.
4. SIGN: Both the trainee and trainer sign off a “policy sign-off
sheet” (found under “Forms-Misc” in the procedures
manual under “staff shares”). These sign-offs make two
people accountable; the trainer and the trainee. Both
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