Page 94 - 100 - HR Management Manual

P. 94

So, when training on a procedure, a policy, or a standard is critical that the trainee completes a four step
process of Read, Answer, Demonstrate, and Sign (RADS). They must do this all four steps ONE AT A
TIME and IN PRIVATE (PROTECTED and NOT ON THE FLOOR) before moving on to the next. All three of
these (RADS, one procedure at a time, and in private) must be followed to have success for the trainee.
It gives them a series of “wins”:

1. READ: They first must read the policy or procedure. This may include watching a video. There
is no need for the trainer to be present during this phase.
2. ANSWER (Understanding): They must repeat back to the trainer, in their own words, what they
understand on each individual part of the procedure. This is the purpose of the questioning and
quizzing. If they don’t get it they must return to step one on their own and come back when
done. It may be a result of them not truly reading it or not caring. This portion must be in a
form of a conversation rather than about “passing a test” like in school. If they truly understand
it they will really have to memorize very little. Make sure to ask a series of “what if’s” during
this phase. The trainer must make it okay for the trainee to not know something. This is where
training is more of a helping approach rather than teacher/student or taking a test. This is also
where the trainer must see that the trainee AGREES with what is expected.
3. DRILL or DEMONSTRATE: The trainee must thoroughly show they have competence in the
actual procedure. This may include working with a patient, a client, a broom, role playing or
demonstration pieces. They must be able to DO what expect, the WAY that was trained, and
with a minimum amount of TIME. For example, if a tech assistant can generate release
instructions for a client perfectly, BUT it takes them 15 minutes it will not work.
4. SIGN: Both the trainee and trainer signs off AFTER all of the above is 100% in place. If not, stop
and start over. The trainee is responsible for doing what they were trained to do. The
responsibility falls on the TRAINER. This responsibility among the TRAINER is on a big picture
level. For example: If the trainee is non-complaint the trainer is responsible by properly
handling the non-compliance (re-training, reporting to higher level supervisor, terminating, etc).
This is the trainer being responsible.

It is extremely important also that training is only competent trainers. GREAT TEAM MEMBERS
WORKING THE POSITION OF THE TRAINEE ARE NOT TRAINERS!! Being a trainer is not for everyone.
Even when it comes to the technical portions of training the trainer must have been trained, signed off,
and proven as a trainer using HR201 and HR201. Making exceptions to this in not allowed and will
almost always lead to failure on some level.

In summary, we train better than the typical business and typical vet hospital. We train differently

 The trainee has complete AGREEMENT and UNDERSTANDING
 The training is PROTECTED and IN PRIVATE
 The training is done ONLY BY TRAINERS
 The training is done using the RADS system.

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