Page 24 - Client Coordinator

Drill/Quiz for Client Compliance Tips:

1. Explain what is meant by “Feel, Felt, Found”.
2. What are the three parts we all need in order to recommend something.
3. If mid-way through your recommendation our client simply says yes should you continue to talk about
it? Why or why not?
4. With your trainer acting as a client go through the following three scenarios using the above steps to
help the client (your trainer) understand WHY they should do what you recommend, even if they need
to make payment arrangements.
a. Dental cleaning on a grade 2 dental disease pet during an annual visit.
b. Heartworm prevention for a dog during an annual visit.
c. Wellness blood panel on an annual visit (early detection or senior wellness).

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