Page 19 - Client Coordinator

3006 – Care Credit Payment Solution

Result Statement: To offer a fair payment arrangement for our clients who wish to get vet
services for their pet(s) but cannot afford to pay in full at the time of
service. This payment assures the hospital gets paid for services
provided while not having to “decide” if the client should be allowed to
pay later.

Primary Responsible Position: Client Coordinator

Participating Positions: Receptionists, Dept. Heads, Execs

How Clients Apply (2 ways):

Clients’ Personal Cell Phone:
1. Go to carecredit.com
2. Click on the "apply" button
3. Enter in "Kent Julius" in the first field under "select doctor" and a drop down list will appear of
different business'.
4. Select Dr. J Kent Julius, DVM and hit search
5. Select the hospital "Kent Julius Veterinary Services" and click on the "apply" button next to it.
6. Our client fills out all appropriate fields then STOP and get staff member
7. Our Staff member makes sure everything is correct and you verified the client has a valid
Driver’s License.
8. Our Client clicks continue.
9. Submit Application.
10. If declined: Care Credit will email directly to the owner the reason why.
11. If approved: the owner CAN use the card immediately. The card will be mailed to them later.
12. Have owner show you on their phone if approved. You will need the Care Credit account
number and approval amount.

By Using Our Computers: If client is unable to apply on their phone.
1. Walk them into the exam room
2. Have them complete on our hospital computer.
3. Our staff member will pull up care credit on our computer and complete steps 2-4,
4. Our client fills out all appropriate fields.
5. Direct client to come get staff member to verify all information is correct and you have
verified a valid they have a valid driver cicense before submitting application.

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