Page 2 - Executive Director
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TABLE OF CONTENTS
8000 – Executive Director Position Agreement ................................................................ 1
8000.01- Executive Director Job Description .................................................................... 4
8000.1 – Action Plans for Weekly Stats .............................................................................. 7
8000.02 - Abandoned Pets Procedure ............................................................................. 10
8001 – Antech Uncommon Tests ...................................................................................... 13
8002 - Bad Debt Write-Off’s ............................................................................................. 14
8002 - Bad Debt Write-Off’s ............................................................................................. 14
8002.1 - Bite Reporting ..................................................................................................... 16
8003 - COMPLICATIONS IN CARE – SURGICAL OR MEDICAL ........................................... 19
8003.01 – Contract Labor (1099er’s) ............................................................................... 20
8003.1 Employee Development Meeting – First Meeting .............................................. 21
8003.2 Employee Development Meeting – Weekly ........................................................ 22
8004 - Employee Emergency Contact Form .................................................................... 23
8004.1 – Executive Weekly Meeting Plans for Tuesdays ................................................ 24
8005 - Fee Increases ......................................................................................................... 25
8005.1 – Fee increases for Outside Labwork................................................................... 28
8005.2 – Flow Charts and Diagram Generating .............................................................. 29
8006 - HIRING ADS & PROTOCOLS ................................................................................... 30
8006.1 – Hiring, Training, and Correction Guidelines ..................................................... 40
8007 – Inclement Weather .............................................................................................. 41
8009.1 – Key Strategic Indicators Report ......................................................................... 44
8009.1 – Key Strategic Indicators Report ......................................................................... 44
8009.2 – Pet Health Partnership Setup ........................................................................... 46
8010 – Procedures Manual Formatting Instructions ........................................................ 47
8010 – Procedures Manual Formatting Instructions ........................................................ 47
8010.01 - Profit Solver Info (Zoetis) ................................................................................. 54
8010.1 – Re-Keying of Hospital ........................................................................................ 55
8011.2 - Release Instructions Setup in AVImark ............................................................. 56
8011 - Relief Doctor Scheduling ....................................................................................... 57
8012 - Rescue League/Shelter Agreement ...................................................................... 62
8012.1 – Staff Meetings - Weekly .................................................................................... 67
8013 - Submitting an IT issue ........................................................................................... 72
8014 - VSD Projections – 2013-14 .................................................................................... 73
8015 - Weekly Checklist for ED ........................................................................................ 74
8017 - Weekly Level 10 Stats and Plans Meeting Agenda .............................................. 75
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