Page 103 - Receptionist

Drill/Quiz for “Express TA Services”:

1. Why do we do have express TA services? How does it help the clients? How does it help our
staff?
2. What type of appointments do we offer express TA appointments for?
3. Where can you see what available express TA times are available?
4. Where do express TA appointments happen?
5. Where do express TA’s work when they are caught up? Reception area?
6. Go through drills with your trainer acting as a client and you using “practice client” in AVImark.
Do the following:
a. The client calls to book boarding with vaccines. Schedule it by talking with the “client”
(trainer). USE THE SCRIPT OR YOUR MEMORY IN 2-3 sentences or less.
b. Check this client in.
c. Use actual treatment plans and yearly wellness forms do this express TA check-in with
your trainer. Use demo pieces to show your trainer where you would take the pet and
when.
d. Do the same thing in scheduling this client for express TA check-out.
7. Do the same thing with your trainer pretending the same client just came to pick up their dog
from boarding who had vaccines. Explain all steps and forms (boarding report card, doctor
report card or release instructions). Use actual printed release instructions or report card. Use
demo pieces as examples of medications and belongings.
a. Show you trainer where/when you would get these belongings.
b. Show your trainer where/when you would get the pet and what you would do before
bringing the pet to the owner.
8. Repeat steps 6-8 as many times as it takes to be sure you can do all of these services
independently.
9. Get a pass ONLY when your trainer is comfortable you will do this procedure and WANT TO.

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