Page 102 - Receptionist
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Can Express TA’s do UNSCHEDULED or REGULAR tech appointments?
Example: You are an express TA 7:30-9 AM today. You are caught up. A client randomly shows up for a
nail trim. This nail trim is a regular tech appointment, not an express TA appointment..
Answer: Yes! The answer is the same for all positions. We all help each
other as long as we are not abandoning our OWN job.
The only times you may need to abandon you own job is for
TWO possible reasons:
1. The patient care requires it.
2. The client service requires it.
Example: You are scheduled as an express TA and you are fully
booked. You are keeping up but with no down-time.
A client walks in for a blood draw tech appointment. Do you
stop your express appointments to take care of this client?
NO! Keep scheduled visits on time. Communicate to the walk-in
telling them you will do your best to get someone to them as
quick as you can.
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