Page 101 - Receptionist

How to Perform Express Check-Out:
 When owner arrives to pick up the patient, you do not need
to ‘check them in’ because it is a block off and not an
appointment. The block off is merely a place holder to
ensure the predesignated time slot is not taken by another
client.
 Express service TA’s are NOT EXPECTED TO HAVE MEDICAL
ANSWERS. Your job is to simply make sure clients have the
right meds, right labels, right forms, right possessions, etc.
 If the client has a medical question you cannot answere take
a message for the tech or doctor to call them back.
 If they INSIST we answer their medical question we can get
the right person when they are available. There may be a
wait.

When Client arrives:

 IMMEDIATELY page for a kennel assistant or TA to prepare
patient and belongings to go home.
 Escort the owner into an available Exam Room
 Kennel attendant or TA brings ALL clean possessions and
ALL paperwork to exam room. DO NOT BRING THE PET AT
THIS TIME!!!! BRINGING THE PET IS THE VERY LAST STEP!!
 Review Medication Instructions/Report Card/ Discharge
Instructions with Client.
 Assure that all possessions are present and clean.
 Ask owner if they have any further questions or need
anything else
 Check client out (refer to Checking out Procedure—Itemize
Invoice, Collect and Process Payment, Referral Program)
 Get the pet, assure they look good, have catheter removed,
etc.
 Bring patient out to owner(s)

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