Page 126 - Receptionist

19068 – Medical Records Releases

Result Statement: To assure great client service and great patient care regardless
of the location of that care by sending both complete and
accurate other veterinary hospitals or clients.

Why: Per the Texas State Veterinary Board - A veterinarian may not
violate the confidential relationship between the veterinarian
and the client.

How: When a referring veterinary practice (emergency or specialty),
another veterinary practice, pet insurance company or client
calls requesting medical records for a patient utilize the
Veterinary Medical Record Release Authorization form.

This form can be found under “Staff Shares”  Procedures
Manual (date)  “Forms-Misc”

1. Tell requestor that a veterinarian must authorize release of medical records and authorization
can take up to 24 hours. In most cases we can send earlier, immediately if it’s an emergency or
patients health is dependent on these records.
a. Ask for an email address to send records, if email address not available get a fax #

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