Page 128 - Receptionist
P. 128
19072 – No-Shows
Results Statement: To assure good client service by making sure we have clients booked
that will show-up as scheduled. We assure great patient care by re-
booking pets for services they need. We additional have arrangements
for clients who have repeatedly “no-showed” in a way that is courteous
and best for both that client and the hospital.
Primary Responsible Position: Receptionist
Why: Clients that “no-show” have taken up space that other clients could
have used. We had staff waiting to help them.
We recognize this is can easily happen to anyone. We do not blame or
charge an extra fee…BUT we have special arrangements for those
clients that repeatedly no-show, especially for grooming and surgery.
WHEN this applies:
All No-Shows – client gets a call 10 minutes after scheduled
appointment to reschedule.
ONE no-show for surgery – special arrangements (see below)
TWO no-shows for grooming – special arrangements (see below)
WHAT this applies to: Surgery and grooming appointments ONLY.
For all OTHER appointment types: Doctors, execs, and managers use
good judgment to determine if this procedure applies.
[125]
