Page 121 - Receptionist

What to do:
 If the owner insists on using a non-approved pharmacy, our
doctors can write a script and the client may get it filled at a
place of their choice at their own risk.
 When we give the owner the written script, we will also give
the “Pet Internet Pharmacies” brochure while describing
the benefits of using a reputable pharmacy.
 Determine the difference in daily or monthly cost of using
our pharmacy vs. the one they want. Show the client the
difference.
 If it’s an approved pharmacy you give the script to the
doctor for approval.

Drill/Quiz for “Internet Pharmacies”:
1. Why do we have this procedure? What happens if we don’t know it? If we don’t use it?
2. What pharmacies do we approve from? Why?
3. What pharmacies do we NOT approve from? What could we do if the owner insists?
4. A client requests a med from 1-800-PetMeds. Role play with your trainer acting as a client.
Explain to the trainer (client) what you say to the client. Keep practicing until both you and your
trainer are comfortable you can do it while keeping a happy client and we have done all we can
to keep their pet safe.

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