Page 123 - Receptionist
P. 123
Drill/Quiz for “Late Clients”:
1. Why do we have the procedure for late clients? What is the result we are looking for?
2. What would happen if we did not have the procedure? If we just took them in? If we turned
them away for being late?
3. What do we define as “Late”?
4. Role play with your trainer while you use AVImark. Do the following scenarios where the trainer
pretends to be the late client:
a. Client is 20 minutes late for a groom
b. Client is 12 minutes late for a doctor appointment and:
i. Chooses an emergency
ii. Choose an urgent care
iii. Gets upset and blames us.
iv. We messed up the appointment by forgetting to confirm it yesterday.
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