Page 132 - Receptionist
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19076 – Out-Of-Stock Items
Result Statement: In the event we run out of an item, which should be very rare, we
assure we have steps in place to get the item for the pet and client in a
way that satisfies both.
Primary Responsible Position: Inventory Manager (ALL other positions use this procedure)
Key Point: We never “owe” a client pills or medication. Clients can pre-pay for a
product before it arrives but our records will NOT show they got an
item(s) if they have not.
“Why” for The Key Point: If we “owe” a client a product, the medical record will be inaccurate by
showing a client got and item but did not. This is illegal!
If we “owe” a client a product, it will also create inaccurate counts in
our inventory system by showing we have a negative quantity of an
item. This is impossible!
What is Out-Of-Stock: If we do not have enough pills or are completely out of stock on a
prescribed medication:
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