Page 133 - Receptionist
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What to Do:
1. Ask the doctor is they would like to offer a substitute or prescribe the number of pills we have in
stock.
2. If so:
A. Fill the medication as usual
3. If not:
A. Give a written note to the inventory Manager of the medication needed to be ordered.
B. Call the client to let them know we are ordering it and let them know when we expect to
have it in stock. If the inventory Manager is not in or not available you will need to call the
client again after we know when to expect it. Make sure this is okay with the client.
Otherwise we may need to borrow from another clinic.
C. Add a follow-up to AVImark to call the client when it is in stock.
D. Fill out the Out of Stock Medication Form. (located in the drawer below the computer in
pharmacy and in the procedures manual under “Forms-Misc”)
E. Place the completed form and the printed prescription label on the Out of Stock board
(under the refill request board) with a push pin.
F. When the medication is in stock and in AVImark fill the medication as usual.
1. Fill the medication
2. File the medication in reception
3. Call the client
4. Add a follow-up of the call.
G. File the completed form in reception in the Out of Stock Medication folder located in the
drawer where the filled medication is filed.
Drill/Quiz for “Out-Of-Stock”:
1. Why do we have the procedure? Why do we do it this way?
2. If we run out of med can we just enter in their record as if they got it and then “owe” it to them
when it comes in? Why or why not? Explain exactly why or why not.
3. Open “practice client” with your trainer. Pretend the client wants 2 bags of canine EN 6 lbs and
we are out. Follow all the steps showing your client what forms you fill out, how, and where.
Print the form, fill it out, show your trainer where you would put it.
4. Now with the “practice client” situation above pretend the food just came in. What do you do.
Do those steps all in pretend.
5. Get a pass when your trainer is certain you know exactly what to do when we are out of
something a client needs/wants.
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