Page 137 - Receptionist

To use the Paging System:

 Press the “Paging” button.
 Pick of the phone.
 Wait for the beep.
 Page what you need to say:
o Note: Everyone will hear what you say. Be professional in what you say and HOW you
say it.
o ALL pages have three parts:
1. The page (example: “I need a kennel attendant to the reception area.”)
2. “Please”…then pause….
3. Repeat the same page above (this gives a chance for everyone to hear if they
missed it the first time).

To page for a DVM appointment or to page a groomer:

 Press the “Paging” button.
 Pick of the phone.
 Wait for the beep.
 Page the appointment:
o “CL Dr. ____”…. “please”….”CL Dr. ____”….”Thank you.”
o “(Groomer’s name) or “grooming assistant” to the front please…..(Groomer’s name) or
“grooming assistant” to the front…Thank you.”

Transferring Phone Calls to Other Staff Members:

 Place the call on Hold
o On the phone press Hold. You will see the light on that line blinking.
 Look for the extension you want reach on the list on the phone.
 Call the person/area extension & give them the details of who is on Hold. If the staff member
wants to take the call, give them the appropriate line number.
o If the recipient can’t take the call: TAKE A MESSAGE. See below.

Taking a Message:

 Take a message ON THE MESSAGE FORM, not on a scratch piece of paper.
 IMMEDIATELY page kennel or TA to come get the message.
 Ask the kennel attendant or TA to put the message on the staff member’s message
board IMMEDIATELY.
 RECEPTIONISTS DO NOT LEAVE THE RECEPTION AREA UNLESS IT’S AN ABSOLUTE
EMERGENCY WITH NO OTHER OPTION.

Our Phone Numbers: Main Line: 972-335-9292
Fax: 972-335-9210
Line 2: 469-287-9007
Line 3: 469-287-9049
Line 4: 469-287-9049
Line 5: 469-287-9050 (for emergencies during staff meetings)

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