Page 134 - Receptionist

19078 – Payment Plans

Result Statement: Both our clients and staff have two options for arranging
payment plans for services they cannot afford at the time of
service. This procedure assures financial arrangements are
made BEFORE the service(s) are completed. This procedure
allows pets to get care that otherwise may not.

Primary Responsible Position: Client Coordinator

How:

 Individual MUST apply for Care Credit and/or VetBilling (see
separate procedures).
 If approved: We follow the recommendations of Care Credit or
Vet Billing.
 If declined: We make alternate treatment plans for the pet that
the client or employee can afford. The doctor can help with
these decisions.
 Only execs and doctors may make alternate payment plans
based on good judgment for both the individual and the
hospital.

Drill:

1. Name the two types of payment plans we offer.
2. Show your trainer the procedures for each in the hospital manual (electronic or hard copy).
3. Do employees have different payment options than clients?
4. What do you do when a client or staff member gets declined on our payment plan options?
5. Why do we have this procedure?
6. What would happen if we did not have this procedure? What if we followed something
different?

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