Page 139 - Receptionist

19082 – Phone Shoppers

Result Statement: Assures at least 70% of POTENTIAL CLIENTS and PHONE SHOPPERS happily
chooses to schedule an appointment because the receptionist showed a
genuine concern for the pet and client.

Overview: The first phone call is the most important phone call and contact we will have
with the potential client. When they call in means our marketing worked!
Make it EASY AND OBVIOUS they should come to us.

It is important to focus ONLY on this call and keep them on the phone for at
least 90 seconds. Do not get distracted! Keep control of the conversation while
having a genuine concern. Smile, have fun, and show your personality. It is
most important to remain FRIENDLY and TRULY CARE!!!

Training Resource Video to Watch:

Phone Shoppers: Dr. Joel Parker VPS

http://www.youtube.com/watch?v=ZtVL15ja75s

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