Page 72 - Receptionist

Bordetella “Kennel Cough” Vaccine:
“Kennel cough is a VERY common disease all over the country.
It’s like a cold for a dog. It’s spread through the air up to 20
feet. It frequently happens in dogs through fences and on
walks”

(Demo Piece: Brochure of “A guide to vaccines)

Receptionists Surgery Price Quotes:
Receptionists: It’s best to schedule the FREE pre-op exam (and
not quote a price) so the client can come in to get the exact
price. If they need a price by phone quote the BASE PRICE only.

“We need to schedule a free pre-op exam with one of our
doctors. They will get you the exact price for your pet along
with any other possible recommended services to make it as
safe as possible. What day works for you?”

(Demo Piece: See Phone Shoppers Procedure)

Higher Prices than the Client Expects or Is Used To:

See Client Compliance Tips: Use
“FeelFeltFoundEducationDemoFinance.

“I completely understand how that feels when the price is more
than you expect. We’ve had other clients that have felt the
same way. We have found clients appreciate hearing how we
focus on the safest care for your pet.”

Education & Demo: “We offer (services we do that is safer) to
avoid (possible problems).” Show appropriate demo pieces.

Finance: “The required services costs (base price). The
RECOMMENDED services cost (additional costs) extra.

(Demo Piece: Use Printed Treatment Plans AND Demo Models
as Applicable)

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