Page 77 - Receptionist
P. 77
Drill/Quiz on “Complications and Client Complaints”:
1. In your own words describe the results statement.
2. Why do we have the procedure? What would happen if we didn’t? How would that negatively
affect YOU?
3. Describe some key points of handling complaints and complications in care.
4. How much can YOU discount if it makes sense?
5. How much can the lead receptionist discount if it makes sense?
6. Describe the two basic types of complications in care. How do we handle each one?
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