Page 73 - Receptionist
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Drill/Quiz for “Client Communication Scripts”:
1. Before you get your trainer to discuss these go through each one practicing what you will say
and how WITHOUT looking at these scripts. These are important. Take your time learning these
until you truly understand them.
2. What happens if we didn’t know or follow these scripts? For the clients? For our staff?
3. Do you have to memorize every script word-for-word? Why or why not?
4. Go through each script with your trainer one at a time. Your trainer acts as the client. Explain
why your trainer should do what you recommend on each topic.
5. Get a pass only after you hit the points in less than 1 minute for each.
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