Page 80 - Receptionist

19034 – Discounts

Results Statement: To get more pets needed care that they otherwise
would not have.
 More new clients happy to try us and return.
 More inactive clients happy to come back.
 More active clients receiving more needed services
for their pet(s).
 More staff members to trust us and use our services

Primary Responsible Position: Receptionist

How:

 When a client presents a coupon with free or discounted pricing, the code will be entered into
AVImark (See following pages for codes).
 All guidelines on the coupons must be followed for redemption (For example: Expiration dates,
use of only one coupon at a time, new clients only, excludes holidays, etc) unless otherwise
stated by the Executive Director or the Client Coordinator.
 The client must present a physical copy of the Legacy Veterinary Hospital publication: Website
Coupon, Gift Certificates
 Facebook, email offers or other electronic discounts must be presented (smartphone/tablet) so
it can be verified
o Date/Time Stamp & Tag coupon entries with a posted follow-up note:
 “Coupon received”
 “Facebook/Email coupon verified”
o Physical coupons will be written on with:
 the client’s name,
 the date received
 the discount taken (Circled)
 Filed in hanging file labeled “Coupons”

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