Page 85 - Receptionist
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19036 – Drop-Off’s
Results Statement: To assure we properly check-in patient that is dropped off for a DVM
and the client returns to pick-up later. In less than 10 minutes, drop-off
check-in obtains the proper forms and info needed for vets. It is
convenient to both the staff and clients.
Primary Responsible Position: Receptionist
Why: It saves everyone time. Drop-off’s give clients and staff a convenient
option for their pet to be seen by a DVM. The doctors can look at these
pets when they have time. We can call the owner with further
questions or when their pet is ready for pick-up.
When: Most commonly is it used when clients are busy and drop off their pet(s)
before work and pick-up after. It is also used during appointments
when we are performing services that take more than 15 minutes. We
offer this to keep the clients from having to sit and wait.
What Are NOT Drop-Offs: Emergencies cannot be dropped off until AFTER the owner has spoken
to the doctor.
Drop-Offs CANNOT happen AFTER 10:30 AM or on Sundays without
doctor or exec approval. If this happens, we may not have time to get
to their pet.
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