Page 106 - Budget Book FY2020-2021

General Fund

Information Technology
www.mcallen.net/departments/it

Mission Department Summary
Statement: Actual Adj. Budget Estimated Budget
The Information Expenditure Detail: 18-19 19-20 19-20 20-21
Technology (IT) Personnel Services
department provides Salaries and Wages $ 1,518,036 $ 1,667,176 $ 1,667,176 $ 1,670,503
administration and Employee Benefits 358,348 419,010 419,010 456,768
appropriation of Supplies 23,056 24,657 24,657 18,798
technological support Other Services and Charges 256,435 323,014 323,014 770,075
and solutions to our Maintenance 575,158 670,654 670,654 670,654
staff and elected
officials to enhance Operations Subtotal 2,731,032 3,104,511 3,104,511 3,586,798
our overall service to Capital Outlay 301,858 273,820 273,820 -
the citizens and
visitors of the city of Total Expenditures $ 3,032,890 $ 3,378,331 $ 3,378,331 $ 3,586,798
McAllen. PERSONNEL
Exempt 17 17 17 17
Non-Exempt 11 12 12 12
Part-Time - 1 1 1
Total Positions Authorized 28 30 30 30
Contact Us: MAJOR FY 20-21 GOALS
Robert Acosta 1.) Assist in implementing Human Resource Management Software. (5.1.7)
Information 2.) Facilitate more ONLINE transactions: (Permits, Subdivisions, Garage Sales, etc. via enhance Accela use.). (5.1.4)
Technology Director 3.) Increase overall Accela use in all departments dealing with Development. (5.2.5)
1300 Houston Avenue 4.) City Fiber Optic Networking. (3.1.6 & 5.2.8)
McAllen, TX 78501
(956) 681-1100 5.) Phone System Upgrade. (5.2.9)
6.) ERP Project. (5.2.10)
7.) 2018 Bond Project: Fiber optic cable to main corridor traffic signals. (6.2.2)
8.) Provide Internet Accessibility in areas of the city for citizen and student access. (7.1.5)

Description: Performance Measures
The Information Actual Goal Estimated Goal
Technology FY 18-19 FY 19-20 FY 19-20 FY 20-21
Department provides
technology services to Inputs:
the City of McAllen. A Number of full time employees 28 29 29 29
staff of 29 full-time Number of support personnel 17 17 17 16
employees provide Number of project personnel 11 12 12 14
project services and
support. For support, Department Expenditures $ 3,032,890 $ 3,378,331 $ 3,378,331 $ 3,586,798
17 employees Outputs:
maintain all computer Number of servers supported 235 300 300 300
systems and Number of Users supported 1,500 1,600 1,600 1,600
networks. For project Number of printers/scanners supported 1,576 155 140 140
services prioritized by
the IT Steering Number of networks supported 320 320 406 491
Committee there are 9 Number of work orders closed 8,789 12,000 7,984 9,000
full-time positions. Effectiveness Measures:
Average days to close work orders 3 3 3 3
Percent of support hours 40% 40% 40% 40%
Percent of project hours 60% 60% 60% 60%
Efficiency Measures:
Average monthly requests closed per
person (Support personnel) 45 35 35 35
Expenditures per full time employee $ 108,317.51 $ 116,494.18 $ 116,494.18 $ 119,559.92
Department expenditures per capita $ 20.33 $ 22.22 $ 22.32 $ 23.36

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