Page 59 - SAMUI+MODEL STANDARD OPERATING PROCEDURES_P_V_6

SOP8 : WELLNESS 56

SAMUI MODEL

Measures for Wellness Area and Facilities

Management

1. Objective

To provide practical guidance for managing wellness areas and facilities in hotels or
similar establishments, including service staff and facilities that must meet the hygiene
and safety standards while maintaining customer satisfaction.

2. Scope

This handout provides details of standard operating procedures for related agencies to
help them manage and provide accurate services for fully vaccinated foreign tourists,
following “SAMUI+ MODEL” rules and regulations.

3. Related Agencies

3.1 Approved AQ Hotels
3.2 Samui Public Health Office

4. Tools and equipment

4.1 Personal Protective Equipment: PPE (See more details in INDEX section)
4.2 Handheld infrared thermometer
4.3 Cleaning equipment
4.4 Disinfectant, alcohol-based cleansing gel
4.5 Face masks
4.6 Waste disposal tools (red garbage bag, plastic rope, infectious waste)
4.7 Other necessary tools and equipment

5. Operational Guidelines

5.1 Before service
- Hotels or establishments joining the programme must undergo the designated
standard approval process of MOPH.
- All operational staff must be vaccinated.
- Guests must make a reservation at least 1 hour before access to the wellness area.
They can book the service via IT system or applications designated by the hotels.
- Provide a fixed plan for wellness or group activities to easily manage number of
people, an appropriate physical distance and ventilation. Activities like yoga,
meditation, qigong or reiki are recommended as the service time, and cleaning
schedule can be planned more effectively.
- Always provide 70% alcohol-based hand gel, infectious garbage bags, and spare
face masks in the service area.