Page 768 - Windows 10 May 2019 Update The Missing Manual: The Book That Should Have Been in the Box

It requires that both PCs are running Windows 10 Anniversary

Update (the 2016 update) or later.

The expert must have a Microsoft email account, like a Hotmail
account.

Quick Assist doesn’t transmit sound.

Quick Assist requires fairly fast internet connections on both

ends.

Tip

If one of these requirements is a deal killer, you can always use the older Remote Assistance
feature, which is similar but more complex to set up. Instructions are on this book’s “Missing CD”
at missingmanuals.com, in a free PDF appendix called “Remote Assistance.”

Quick Assist security

Now, most people react to the notion of remote assistance with stark terror.
What’s to stop some troubled teenager from tapping into your PC in the
middle of the night, rummaging through your files, and reading your

innermost thoughts?

Plenty. You, the expert, have no access to the other person’s computer until
she enters a six-digit code that you provide. The code has a time limit: If

she doesn’t respond within 10 minutes, then the electronic door to her PC
remains shut.

Finally, she must be present at her machine to make this work. The instant

she sees something fishy going on, a quick tap on her Esc key disconnects
her.

Making the connection

OK. You, the knowledgeable person (perhaps the owner of a book about

Windows 10), have received a panicked call from a clueless relative. Let’s
call him Uncle Frank.