Page 772 - Windows 10 May 2019 Update The Missing Manual: The Book That Should Have Been in the Box

To communicate with your troubled comrade, it’s a great idea to talk on the

phone. (Yeah, you could use something like Skype, but that might slow
down your Quick Assist video. You can also type back and forth; read on.)

Whenever the Quick Assist program’s window is selected, you can use your
mouse, keyboard, and troubleshooting skills to do whatever work you need

to do. You can do anything to the distant PC that the novice would be able
to do—and you can’t do anything the novice isn’t allowed to do. (For
example, if Uncle Frank doesn’t have an administrative account, you won’t

be able to do administratory things for him like installing apps or creating
accounts.)

Of course, he can use his mouse and keyboard, too—but if you’re both

trying to maneuver simultaneously, things can get annoying.

While the helping is going on, you can use these toolbar buttons:

Tip

If you’re not sure which icon is which, choose (top right) to make text labels appear.

Select Monitor. Useful only if Uncle Frank has multiple screens.

Annotate. Turns your cursor into a marker, so you can write on
Uncle Frank’s screen. He’ll see any circles, arrows, and other

shapes you write, as you write them. You can use the top-left icon
to choose a different pen color; there’s an Erase tool up there, too.
Hit Exit (top right) to stop annotating (and remove any annotations

you’ve just drawn).

Actual size/Fit screen. This button is designed to handle situations
where Uncle Frank’s screen is larger than yours. If you click “Fit

screen,” his screen shrinks down small enough to fit inside your
Quick Assist window, and this button becomes “Actual size.” If

you click “Actual size,” his screen appears at full size on yours, but
you’ll have to use scroll bars to move around.