Page 114 - (DK) The Business Book
P. 114
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MANAGEMENT IS
A PRACTICE WHERE
ART, SCIENCE, AND
CRAFT MEET
MINTZBERG’S MANAGEMENT ROLES
IN CONTEXT
Managers perform a multitude of roles,
which can be divided into three categories...
FOCUS
Management roles
KEY DATES
1949 French engineer and
business theorist Henri Fayol
...Decisional:
develops what becomes
...Informational: ...Interpersonal: Entrepreneur
known as “the classical theory Monitor Figurehead Disturbance
of management.” This claims Disseminator Leader handler
that managers have five Spokesperson Liaison Resource allocator
key functions: planning, Negotiator
organizing, coordinating,
commanding, and controlling.
1930s Australian psychologist
Elton Mayo publishes the
Hawthorne Studies, which Management is a blend of these often conflicting
ushers in an era of people- roles, where art, science, and craft meet.
oriented management, rather
than managing according to
business objectives alone.
he question “What do discontinuity.” He finds them to
1973 In The Nature of
managers do?” has vexed be strongly oriented to action,
Managerial Work, Henry T experts, and many front- and disliking of reflection.
Mintzberg dismisses Fayol’s office staffs, since organizations Mintzberg suggests that there
claims about the management came into existence. In his 1975 are ten basic management roles,
process as “folklore.” paper “The Manager’s Job,” business which fall into three categories:
guru Henry Mintzberg argues that informational roles (managing
managers are not the reflective, through the use of information);
systematic planners that people interpersonal (the management of
assume; instead, “their activities are people); and decisional (managing
characterized by brevity, variety, and decisions and action).
