Page 113 - (DK) The Business Book

LIGHTING THE FIRE 111

See also: From entrepreneur to leader 46–47 ■ Effective leadership 78–79 ■ Organizing teams and talent 80–85 ■
Avoiding complacency 194–201 ■ The learning organization 202–07 ■ Kaizen 302–09

Emotional intelligence has five components:

Motivation
Self-awareness Self-regulation (a desire to Empathy Social skills
(the ability to (the ability (the ability to (an ability to
recognize and to control pursue goals understand find common
with energy)
understand impulses and other people’s ground and
emotions) emotions) emotions) build rapport)

Goleman suggests that high EQ that the answer is both: inherent trigger points might be. This
facilitates other essential leadership personality traits are important in procedure seeks to increase
traits. For example, the ability to leadership, but EQ—which grows emotional maturity. A 1999 study
recognize accurately what another with age, experience, and self- showed that partners in a
person is feeling (empathy) enables reflectiveness—is just as important. multinational consulting company
one to manage that feeling and any Today, the development of EQ who scored highly on EQ delivered
behaviors that arise from it. lies at the heart of leadership $1.2 million more profit than other
coaching. New and aspiring leaders partners. Other studies have shown
What makes a good leader? are mentored by experienced ones; similar correlations between EQ
One persistent debate within the together, they discuss past and and effectiveness. Emotional
business world is whether leaders future scenarios, various possible balance, it seems, is a key factor
are born or made. Goleman suggests responses, and what the emotional in commercial success. ■

Daniel Goleman Psychologist Daniel Goleman was his PhD, he traveled widely in
born in 1946 in California, US. India and Sri Lanka, studying
His parents were both college meditation and mindfulness.
professors, and Goleman was He taught briefly as a visiting
president of his high school before lecturer at Harvard University
receiving a scholarship to study before becoming a journalist
at Amherst College, MA. During and author. His bestselling
the course, he transferred to the book, Emotional Intelligence,
University of California, Berkeley, has sold more than 5 million
for a year, where he studied the copies in 40 languages.
rituals of social interaction under
sociologist Erving Goffman. Key works
Goleman then took a doctorate
at Harvard University, where he 1995 Emotional Intelligence
studied under David McClelland, 1998 What Makes a Leader?
best known for his theories on the 2011 Leadership: The Power
drive to achieve. After completing of Emotional Intelligence