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Rockefeller, J. D. 164–65, 222 social media (cont) strategic planning (cont)
Roddick, Anita 262, 263 websites 54, 57 secondary interests, selling off 171
Rover 307–08 word-of-mouth marketing 274–75 statements and actions, differences
Royal Bank of Scotland 74, 127, 144 see also Internet business; between 198–99
Royal Dutch Shell 211 technological change strategic inflection point 196–97,
Rumelt, Richard 184, 185 Sony 168, 307, 311, 337 200–01
Ryan, Arthur 137 Speedo 27 substitutes, threat of 214
Ryanair 182–83 Spotify 61 supplier power 214
Starbucks 262 takeover bids 148
start-ups see also business adaptation and
S bureaucracy and red tape 60 growth; competitive advantage;
complacency avoidance; financial
business expansion 43–45
business plan 21 strategy; risk management
commitment of time and effort 62–63 Superdry 30, 45, 122
Samsung 31, 38, 51, 56–57, 321–22, competitive advantage see sustainability 31, 45, 50–51, 57
325 competitive advantage see also business adaptation and
Selfridges 265–66, 267 crisis of control 60 growth
Semco 137 focus strategy 182 Swiss Pocket Knife 200
Senge, Peter 204–05, 206, 207 growth crises and Greiner Curve SWOT analysis 25–27, 184
Shamrock Organization theory 77 58–59
see also organizational culture Long Tail benefits 209
shareholders micropreneurism 63
boom and bust markets 146–47 new entrants, strategic planning T
bull market 121, 146–47 threat to 214–15
and corporate accountability 130–31 opportunism, and luck 42
customer priority, importance of 238 risk management 20–21, 41 T-systems International 125
dividends 126–27 self-financeable growth rate (SFG) Tata Group 108, 131, 308
herd instinct, ignoring 146–49 44–45 Taylor, Frederick Winslow 159
pressure and partnership shareholder pressure and partnership teamwork
development, start-ups 60–61 development 60–61 and anomie 70, 71
private limited companies 125 see also entrepreneurship Belbin Team Inventory 82, 84
and profit maximization 124–25, Stevens, Brooks 339 benefits 82
237–38 strategic planning 184–85 collaboration and creativity,
public limited companies 191 Ansoff’s matrix 256–57 encouragement of 71, 206–07
risk management 140–41, 144, 145 buyer power 214 collective work products 85
share buybacks 155 chaos theory 220–21 effectiveness factors 83–84
share certificates, first 127 and consumer choice 180, 181 group dynamics (groupthink) 114,
see also equity and performance; core business protection 170–71 115
financial strategy; organizational cost-leadership strategy 180–83 groups and sense of belonging
culture crisis management 188–89 70–71
Shingo, Shigeo 291–92 critical path analysis 328–29 and learning organization 205
Siemens 62, 95–96 differentiation strategy 181–82, 183 quality circles 305–06, 308
Singapore Airlines (SIA) 183 Five Strategic Forces model 212–15 storming and norming 82–83
Slim Helú, Carlos 338–39 focus strategy 180, 182 talent management 84–85
Sloan, Alfred 339 industry positioning 215 time-based management 326–27
Smith, Adam 124, 180, 218, 219 MABA (market attractiveness/ see also leadership; management
Snapple 23 business attractiveness) framework technological change
social media 192–93 Apple see Apple
and crisis management 188 new entrants, threat to 214–15 business adaptation, importance of
crowdsourcing 313 outsourcing 171 54–55