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technological change (cont) UN, Brundtland Report 269
information technology (IT) Unique Selling Proposition (USP) 29,
314–17 31 W
marketing and technological US
advantage 167–68 family spending pattern 135–36
and product superiority 36, 37–38 Generally Accepted Accounting Wal-Mart 265, 279
see also Internet business; social Principles (GAAP) 122, 123 Wang, Cher 339
media waste reduction
Ted Baker 227 and competitiveness 301
terrorism, impact of 200 Juran’s production ideal 300–01, 336
Tesco 165, 181, 257 V lean production 290–93, 307–08
TiVo 317 see also production
Toffler, Alvin 54, 339 Wedgwood 308
Total Quality Management 56 value analysis Welch, Jack 69, 75, 190, 191, 206, 216
Toyota 44, 108, 135, 155, 169, 189, kaizen and efficiency improvement Wikipedia 313
199, 290–93, 304–06 304–06 Wonga.com and payday loans 123
Toys R Us 37, 147–48 and lean production 290–93, 307–08
Tune Hotels 21, 29, 293 and quality products 323
TWG Tea 27 value chain and competitive
Twitter 22, 54 advantage 216–19 XYZ
Victorinox 200
vision
U brand creation 261–62 Xerox 331
broadening and realization 43, 50
Yang Yuanqing 339
crisis management 188–89 Zappos 267
and leadership see leadership Zara 283
UK shared, and learning organization Zhang Xin 339
bank bailouts 122 204–05 Zhang Yin 47
pre-pack administration 141–42 Volkswagen 301, 324 Zurich Insurance Group 322–23