Page 96 - (DK) The Business Book
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94 94 CHANGING THE GAME


                                                he business people we
          IN CONTEXT                            remember are those who
                                         T do things differently—
          FOCUS
                                         people such as Facebook CEO
          Innovation
                                         Sheryl Sandberg, US investor
          KEY DATES                      Warren Buffett, Hong Kong business     I want to put a dent
          1997 US professor Clayton M.   magnate Stanley Ho, British              in the universe.
          Christensen introduces the     entrepreneur Richard Branson,             Steve Jobs
          concept of “disruptive         and US media giant Oprah Winfrey.
          technologies”—major and        Similarly, the companies we
          unforeseen technological       remember are those whose products
                                         and services stand out. Companies
          advances that cause companies
                                         that shuffle along with the crowd,
          to redefine how they operate.
                                         doing the same thing in the same
          2000s Global Positioning       old way, are soon forgotten; those   Thinking one step ahead of
          System (GPS) navigational      that disrupt industries and change   customers and competitors disrupts
          technology emerges as a        the game are celebrated, sometimes   the status quo in a business’s favor.
          disruptive innovation in a     even idolized.
          range of industries, from travel   In today’s global market,    Disruptive innovation
          and fitness to recreation and   competition is fierce and every   Harvard Business School scholar
          smartphone applications.       percentage point of market share is   Clayton Christensen identified
                                         hard fought and precious. Operating  two types of technology that can
          2014 US professor of business
                                         in these markets is often a zero-sum  influence businesses: ”sustaining
          administration David
                                         game: competition drives prices   technologies,” or advances in
          McAdams writes Game-           down and costs up. Gaining a     technology that help companies
          Changer: Game Theory and the   significant competitive advantage   make gradual improvements to
          Art of Transforming Strategic   requires more than gradual      product performance; and
          Situations. McAdams uggests    improvement, it demands radical   “disruptive technologies,” radical
          that game-changers are those   and disruptive shifts—if you cannot  advances in technology that disrupt
          who are “determined enough     win the game, move the goalposts.   the industry and force companies to
          to change the game to their    Redefining the rules and boundaries  rethink their entire mode of being.
          own advantage.”                of an industry is the essence of   Christensen later changed the term
                                         game-changing business strategy.   “disruptive technology” to

          Steve Jobs                     Entrepreneur and inventor        fate, Apple bought NeXT in 1996
                                         Steven Paul Jobs was born on     and Jobs returned to Apple later
                                         February 24, 1955 in San         that year, becoming CEO in
                                         Francisco, California, US. In 1976,   1997. In 1998 Jobs launched the
                                         at the age of 21, he and Steve   iconic iMac computer and went
                                         Wozniak started Apple Computers   on to preside over one of the
                                         (from the garage in Jobs’s home).   most famous corporate
                                         The business went public in 1980,    renaissances in history. Under
                                         with a market value of $1.2 billion.   his guidance, Apple led the way
                                            In 1985, after disagreements   with innovative product design
                                         with the board, Jobs was fired    and technology to become one
                                         by recently appointed CEO John   of the most valuable technology
                                         Sculley. Jobs nevertheless went    businesses in the world.
                                         on to found NeXT Computer and       In 2010, Steve Jobs was 61st
                                         invest in Pixar Animation Studios,   in Time Magazine’s “100 People
                                         which was to become hugely       who Changed the World.”
                                         successful. In a twist of corporate   He died on October 5, 2011.
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