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Like many of my contemporary UX Design peers, I
started my career as a so-called usability specialist.
Fascinated by ergonomics and cognitive science, I was
working to make sure users were able to actually use
interfaces. Armed with user research, heuristics and a
little bit of prototyping, I was trying to find my place
in the ‘developer-oriented’ world. This wasn’t easy.
For dev teams, an interface was considered to be an
addition to great technology, and usability was even
less important than that – a kind of nice-to-have
option.
It was a time when binary logic ruled. Actually having
a product that worked was important in contrast to not
having a product at all. Delivering anything functional
was seen as a success. Whether users could easily use it
was often outside the picture.
Business people didn’t get it either. The term ‘usability’
was on everyone’s lips thanks to the work of Jakob
Nielsen and Steve Krug (their popularity was
skyrocketing!), but executives believed it was more
The age of user experience design 13

