Page 24 - Verracy's 2019 Course Catalogue

Communication

Getting the Message Across: Interviewing Skills for Internal Auditors
Writing Effective Concise Audit Reports

CM-101 16 CM-102 8 16

CPEs CPEs CPEs

Well-written audit reports can be the difference between an Auditors obtain their most useful information from talking to
audit group that is perceived as adding value and one that peo-ple. Effective communication skills are required to be a
merely exists as required compliance. Unfortunately, delivering successful auditor. And having solid interviewing skills will
audit reports that contain objective-driven, direct, concise, evi- make the auditor more effective and conversations with the
dence-backed information continues to be a challenge for client less stressful.
even the most seasoned internal auditors. Audit reports often
fail to deliver the intended message for a multitude of reasons, Interviewing is part science and part art. This course will help
including their length, lack of a clear objective, overabundance audi-tors develop the interviewing skills needed to establish
of audit lingo and terminology, buried or lost messages, and not rapport and gather facts. Participants will learn how different
understanding the needs of audience. communica-tion styles impact the way messages are presented
and received. It will teach participants how to effectively
This interactive course will address the challenges commonly manage various com-munication styles and situations to ensure
associated with audit report writing and teach the skills that a positive experience for everyone. This interactive course will
will ensure your audit reports will be read and your message use lecture, examples, real-life case studies, and group exercises
received as intended. Finally, this course presents the Two- to help auditors devel-op interviewing and communication skills
Page Audit Report methodology, which provides a format and that can be immediately implemented in interviewing situations
formula that ensures your audit reports get read and under- and meetings. In addition, participants will cover handling
stood by any audience, including across the highest levels of the conflict and difficult situations and developing negotiating skills.
organization.
This course utilizes the DiSC Assessment to evaluate
participants’ communications styles.

What You Will Learn: What You Will Learn:
• Identifying what constitutes a bad report, a good report • Learn various interviewing techniques and styles
and an excellent report • Understand different styles of communication
• Fully understanding the audience and their needs • Communicate effectively with clients and stakeholders
• Aligning reporting objectives with business objectives • Becoming a skilled interviewer—developing an effective
• How to properly plan the report questioning and interviewing style
• The Two-Page Audit Report—your readers will thank you • Developing skills for dealing with difficult people and
• Using executive summaries situations
• Using appendices and attachments to reduce length • Tips, tools, and techniques for communication
• Learn effective editing and proofreading • Active listening skills | Facilitating meetings | Negotiation
Skills

Group Live | 2 Days | Intermediate | Auditing Group Live | 1 or 2 Days | Intermediate | Auditing
Who Should Attend: Internal Audit Staff & Management Who Should Attend: Internal Audit Staff & Management
Prerequisites: Professionals with at least 2 years of experience Prerequisites: Professionals with at least 2 years of experience