Page 25 - Verracy's 2019 Course Catalogue

Building Credibility in Audit through Technical Writing Skills for Internal
Effective Communication Auditors

CM-103 8 16 CM-104 8

CPEs CPEs CPEs

Internal Auditors spend most of their time communicating: A Poorly written audit report can result in valuable work
speaking with clients, preparing information for distribution, getting ignored or dismissed by those receiving the report.
and understanding information they have gathered. Good Worse, a poorly written report can create misunderstandings
communication skills are essential for an auditor, and excellent that lead to conflict. Audit reports that are clear and concise
communication skills will make auditors more effective and suc- and that effectively deliver the message have been a challenge
cessful. The course examines why effective communication skills for most audit departments. While most people learn standard
are the foundation for credibility and success for and will provide writing techniques in school, writing for business executives
auditors with the communication skills needed for the many requires a different and specific skill set. Delivering the message
situations they face daily. Participants will gain an understanding succinctly, directly, and clearly while maintaining a positive and
of how different communication styles impact the way a message persuasive tone requires a strong command of business writing
is presented and received and how to effectively navigate various techniques.
communication formats.
This course will provide individuals with the writing skills they
This interactive course will use lecture, group exercises, real-life need to deliver audit reports that are positively received and
examples to help auditors develop and implement these com- clearly understood and that evoke change.
mu-nication skills in interviewing situations, meetings, conference
calls, presentations, and report writing. Finally, the course will
address how to effectively handle difficult situations and conflict.

This course utilizes the DiSC Assessment to evaluate
participants’ communications styles.

What You Will Learn: What You Will Learn:
• Understanding the importance of credibility in audit • Defining objectives that speak to executives
• Communicating effectively with clients and stakeholders • Maintaining a positive tone throughout the report,
• Understand different communication styles regardless of the findings
• Becoming a skilled interviewer—developing an effective • Getting to the point quickly, clearly, and persuasively
questioning and interviewing style • Crafting recommendations that clearly link to the
• Skills for dealing with difficult people and situations objectives and findings and are easily understood
• Tips, tools, and techniques for all communication formats • Using spelling, grammar, and punctuation correctly
• What builds and develops credibility in communication and
relationships

Group Live | 1 or 2 Days | Intermediate | Auditing Group Live | 1 Day | Intermediate | Auditing
Who Should Attend: Internal Audit Staff & Management Who Should Attend: Internal Audit Staff & Management
Prerequisites: Professionals with at least 2 years of experience Prerequisites: Professionals with at least 2 years of experience

+1 (877) 332-8708 | verracy.com/training