Page 27 - Verracy's 2019 Course Catalogue

Communication
Communication

Critical Thinking 2.0: Challenging Communication: Persuasion,
Taking it to the Next Level Negotiation & Conflict Management

CM-107 16 CM-108 16

CPEs CPEs

Want to improve your Critical Thinking Skills even more? This Do you have challenging conversations with the audit client?
follow up course to the popular Embedding Critical Thinking in Influencing, persuading and negotiating win-win solutions
the Audit Process dives deeper into critical thinking skills while without conflict is an art form. Almost everything we do in our
also exploring many new critical thinking topics. This course will work environment requires negotiation – with colleagues, with
help participants improve decision making and create better bosses and with the client. Challenging conversations can be
solutions both at work and at home. This exercise, case-study avoided or minimized with a firm grasp of the science behind
filled course will leave participants buzzing with new ideas and how influence and persuasion work.
thoughts on how to solve their most pressing problems. Partici-
pants will discover how to ask the right questions in the right This course teaches you how to strengthen your skills of
way, challenge assumptions and learn to see other’s point of influence, increase your ability to persuade, and negotiation
view to improve solutions. without conflict. In addition, this course will teach you conflict
management skills when conflict cannot be avoided.
This activity packed two-day course uses lecture, case studies,
small group exercises, videos and games to keep participants This course is activity packed and you will learn through lecture,
engaged throughout the learning process. video, real-life case studies and plenty of exercises.

What You Will Learn: What You Will Learn:
• Understand the thinking process and how it impacts • Learn the science of influence and persuasion
decision making • Know when, and when not to, negotiate
• Identify and remove barriers to thinking critically • Learn how to develop and effective plan for negotiating
• Understand different thinking styles and behaviors • Understand how to increase trust and work though low
• Learn how you can develop intellectual traits trust situations
• Ask better questions • Identify ways to develop flexible responses to conflict
• Improve reading, writing and analytical skills situations
• Implement strategies to improve communication

Group Live | 2 Days | Intermediate | Auditing Group Live | 2 Days | Intermediate | Auditing
Who Should Attend: Professionals of all levels and areas Who Should Attend: Internal Audit Staff & Management
Prerequisites: Professionals with at least 2 years of experience Prerequisites: Professionals with at least 2 years of experience

+1 (877) 332-8708 | verracy.com/training