Page 26 - Verracy's 2019 Course Catalogue

Emotional Intelligence and Improving Communication Skills for Audit Managers
Communication Skills

CM-105 8 16 CM-106 16

CPEs CPEs CPEs

Auditors frequently deal with potential conflict, difficult situ- Success for managers depends on the ability to manage and
ations and sometimes difficult people. Emotional intelligence communicate up, down and across. Effective communication
(EQ) skills can help transform these situations into opportunities for managers requires cooperation, commitment and action of
to end conflict, build positive relationships, increase an auditor’s those you manage; and relationship building, establishing
credibility and evoke positive change in their organization. credibility and effectively communicating with business part-
Statistically, individuals with a high level of emotional intelli- ners and clients. Interpersonal skills are important for everyone,
gence are more successful regardless of industry or role. Expecta- but they are critical for success in the audit world. Auditors,
tions for internal auditors today, demands exceptional communi- and especially audit managers, spend most of their time com-
cation skills which are dependent on emotional intelligence. EQ is municating and they need to convey confidence and credibility
a driving force for improved relationships and effective communi- through interactions with others. This course helps participants
cation. Fortunately, EQ can be developed and improved through- improve their communications skills for managing engagements
out life. This course will cover the basic concepts of emotional by looking at personal communication styles and how that im-
intelligence, why EQ skills is important in business, and methods pacts relationships and how to effectively communicate 360
and techniques that can be used to improve EQ. degrees.

This interactive course uses lecture, group exercises, real-life This course utilizes the DiSC Assessment to evaluate
case studies, and examples to help auditors develop improve participants’ communications styles.
emotional intelligence and communications skills.

This course utilizes the DiSC Assessment to evaluate
participants’ communications styles.

What You Will Learn: What You Will Learn:
• Understanding different styles of communication • Solve problems by identifying and clarifying the real
• Communicating effectively with clients and stakeholders communication issue
• Improving oral and written communication skills • Negotiating win-win solutions
• Becoming a skilled interviewer—developing an effective • Minimize conflict
questioning and interviewing style • Motivate and influence others
• Developing skills for dealing with difficult people and • Understand perception and how it impacts credibility
situations • Build a team culture and get results
• Knowing when to use which forms and styles of
communication
• Tips, tools, and techniques for all communication formats
• Learning interviewing techniques and styles
• Active listening skills

Group Live | 1 or 2 Days | Intermediate | Auditing Group Live | 2 Days | Advanced | Auditing
Who Should Attend: Internal Audit Staff & Management Who Should Attend: Internal Audit Leads, Managers, and
Prerequisites: Professionals with at least 2 years of experience Project Managers
Prerequisites: Professionals with at least 2 years of experience