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Formal vs. Informal Language
In the business world, one must choose communication formality depending on the form of
communication being used, the purpose of the communication and the audience who is the object of
communication. Business people must be able to choose when to use informal and formal language. Use
the chart below to refresh your memory regarding the use of formal and informal language.
Informal Formal
Voice (1st, 2nd, 3rd person)
Diction (word choice)
Use of contractions
Use of ‘slang words’
Physical Appearance (clothing)
Body Language
Colors and Font (used in visual
media creations)
