Page 75 - Year-Long Plan_Neat

Lesson Plan 2

Subject(s) Area: Business Communication: Verbal and Non-Verbal Business Communication

Materials:
 Computer
 Notebook
 Peer Evaluation Sheet and Rubric
 Journal

Time: 50 minutes

Overview:
This lesson will specifically focus in the verbal form of business communication. Students will review the
concept of non-verbal language, as well as apply skills of informal and formal verbal communication
through the practice of role-playing. Class with begin with the showing of a positive and negative clip of
verbal business communication, chosen at the teacher’s discretion, and focusing on student interest.
Following the viewing of each clip, the teacher will lead the class in a discussion that analyzes why the
verbal business communication in each clip was appropriate or inappropriate, as well as what would
have made the negative example a better business conversation. Students will pair share their ideas
concerning a definition for the following term: non-verbal language.

Write a class definition of the aforementioned term on the board for students to record in their
notebooks. Ask students to pair share answers to the following questions:
 Why is non-verbal language important in verbal business communication?
 What are some examples of negative non-verbal language?
 What are some examples of positive non-verbal language?
 Create a list of 3-5 non-verbal body cues one should always use when communicating in the
business world.

Write student responses to each of the posed questions on the blackboard, and ask them to record the
answers in their notebooks.

Activities:
 Examples of verbal business communication and a discussion
 Teacher directed activity and note taking
 Role-playing activity and peer evaluation
 Journal writing with checklist