Page 48 - MercNET User's Guide

o Correction Requested – claim cannot be processed as additional documentation or information
is required. Select claim number link to view details.
o New – claim has been submitted electronically or internally; pending review.
o Open – claim is being reviewed.
o Pending Close – claim has been approved; pending reimbursement.
o Pending Documentation – claim has been submitted electronically with no documents attached.
o Rejected – claim does not comply with program year guidelines.
• Claim Date – date the claim was entered
• Media Type – type of advertising submitted
• Media Description – description of the media event
• Media Date – date of the media event
• Invoice Amount – amount invoiced
• Amount Approved – amount approved for reimbursement on the claim
• % Paid – percentage paid on the claim
• Amount Paid – amount paid on the claim
Note: Column total should match Spent under Co-op Account Balances.
• Pending Payment – displays the amount that is pending reimbursement per available funds. Relative to
Awaiting Funds claim status only.
• Credit Memo Number – the transaction number of the credit memo issued
Note: Column total should match Pending Payment under Co-op Account Balances.

View Claim Details
1. Select the Claim Number link
• The details of the claim are displayed.
• View the Claim Status at the bottom of the page.
• If the claim is in a Correction Requested or Pending Documentation status the claim entry screen will
display, and additional documents can be attached.

Registration Inquiry
Generates a list of registered engines and provides consumer’s contact information.
• Select Registration Inquiry from the Sales menu

1. Enter the dates of sale you would like to view in Sale Date Range
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