Page 6 - SETCO Report 2018-2019
P. 6

Chapter 1: Introduction and Positioning


             STAKEHOLDER IMPACT MATRIX


             Many of Nimble’s initiatives are multi-faceted and affect multiple stakeholders.  To provide further structure to
             understand and manage our impact, we have established a matrix view:






                                     PROGRESS  INDICATORS  CLIENTS  CUSTOMERS  STAFF  SUPPLIERS  FUNDERS  SOCIETY  SHAREHOLDERS  GOVERNMENT /  REGULATORS  SARS  COMPETITORS





               SOCIAL
              Job Creation

              Partners for Possibility
              Peak Child
              Charitable Activities

               Staff Matters
               ETHICS
               Governance Principles
              Governance Sructures

              King IV

              Treating Customers
              Fairly

              Debt Forgiveness /
              Settlements

              Emolument Attachment
              Orders
              Indigents and
              Affordability

              Voice Analytics
              Website Information

               Complaints Management
               Brand Protection

              TRANSFORMATION
              Ownership

              Management & Control

              Skills Development
              Preferential Procurement
              Socio-economic
              Development
                                    ACCEPTABLE LEVEL ACHIEVED
                PROGRESS            PLAN IN PLACE FOR IMPLEMENTATION
                STATUS KEY:
                                    INADEQUATE LEVEL ACHIEVED
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